PetSmart at 2458 Central Park Avenue in Yonkers, New York

Customer Reviews about PetSmart

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  I use to like this place but after my dog bite someone (not my dogs fault) they been acting stink. I called in for an appointment they called back to confirm. The next day they called and said I don't know who told you can make an appointment but due to the incident your dog can no longer come back here. Why did they wait until the day of the appointment to tell me that. And these petsmart people are liars. They gave out my info even when they said they wouldn't. And I did not give permission to do so. Plus my dog had gotten his first uti from them. I would never go back there only if I really needed to.
  September 07, 2017

  by fjcutegirl17
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  I made an appointment with them and took all documents they request and more. After losing our dog for 10 months and we finally got him back and we found out he HAD heartworms. I took the bloodwork to my appointment to show them he no longer has heartworm, test was done a week with our vet. The lady said she wasn't a vet and couldn't read the lab results so she refused to groom by dog. He had his rabbis shot and up to date vaccines which that's the only thing they "required" so I don't understand why they would turn us away for something he use to have. Maybe this place need to get employees that are more useful and capable to read a lab result that clearly says normal. I've been a loyal customer for years and I can't believe how insensitive the staff was to our situation. I will never come here again!!!!
  April 07, 2017

  by Neydi Flores
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  This is for the grooming-- if I could give them a 0... I would. They ALWAYS call and have to cancel or reschedule my appointment, and when I say always I mean 9 out of the 10 times I make an appointment. It happened earlier this week. They ended up giving me an appointment for this afternoon I took my dog and got there exactly at 4pm which was my appointment time (I have a husky) I no sooner got home and I got a phone call (at 4:30pm) saying I needed to come get my dog because he was "misbehaving in the dryer". Which has NEVER happened before and he has been here countless times. Regardless I went to pick him up and the excuse they gave me was that "it says on his file that he should have weekend appointments because it is too noisy and loud and he can get anxious"-- well first of all, if you didn't cancel on me earlier on in the week this wouldn't have happened. Second, if said information is "in his file" shouldn't I know about it so I DO NOT make an appointment for the weekend? How about you just hire people who can actually handle grooming dogs. Let's start there.
  March 08, 2017

  by Rudy Cordon
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  This place is great for grooming your dog or cat. Its very clean n safe for your animals. I recommend it a million times. I have no complaints. Be Bless Guys.
  November 23, 2016

  by Naomi Nunez

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